About TD
Bank Group
The Toronto-Dominion Bank and
its subsidiaries are collectively known as TD Bank Group ("TD" or
"the Bank").
TD is the sixth largest bank
in North America by branches and serves over 24 million customers in three key
businesses operating in a number of locations in financial centres around the
globe:
- Canadian Retail, including
TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD
Insurance;
- U.S. Retail, including TD
Bank, America's Most Convenient Bank, TD Auto Finance U.S., and an investment
in TD Ameritrade; and
- Wholesale Banking, including
TD Securities.
TD had CDN$1.1 trillion in assets
on January 31, 2015. TD also ranks among the world's leading online financial
services firms, with approximately 9.7 million active online and mobile
customers. The Toronto-Dominion Bank trades on the Toronto and New York stock
exchanges under the symbol "TD".
Department Overview
Retail Fraud Management within
Financial Crimes & Fraud Management Group (FC&FMG) is responsible for
the development and management of fraud prevention strategies and detection
processes designed to control fraud related losses across multiple channels and
products
Fraud Management is a
customer-facing, fast-paced environment requiring quick response to changing
priorities and provides a unique opportunity to leverage your analytical
ability within an Operational environment
Job Type
Regular
Job Status
Full Time
Hours
8:30 - 5:00
Business Line
Corporate
Job Category - Primary
Business Analysis | Reporting
Job Category(s)
Business Analysis | Reporting
Job Description
Reporting to the Senior
Manager, Retail Fraud Management, the Analyst will be responsible for
developing and monitoring strategies to mitigate fraud while balancing the
impact to customers and our Operations teams as well as the following:
- Conduct analysis on
customer, account and transactional data to create segmentation and develop
fraud rules/strategies while balancing the impact to Operations teams and the
customer experience
- Monitor existing strategies
to ensure continued effectiveness i.e. that they meet false-positive and
detection rate criteria. Explain variances and recommend remedial actions
- Produce timely diagnostics
to identify system, strategy and operational issues
- Convert analytic insights
into recommendations for specific fraud management initiatives, and perform
post-implementation tracking to ensure that targets are attained
- Provide ad-hoc analysis to
support decision-making at the senior executive level
- Maintain productive
relationships with all stakeholders including other FG&FMG teams, Retail
Risk Management, product groups and external vendors
- Create management reporting
for analytics activities, fraud strategy performance & trend analysis
Job Requirements
- University degree in a
numerate discipline e.g. Math, Statistics,
- Solid understanding of
retail lending products and channels (asset)
- Proficient with data
extraction/mining tools such as SAS and SQL
- Proficient with Microsoft
Office applications; Advanced Excel
- Ability to react quickly and
recognize priorities
Additional Information
- Conceptual thinker, ability
to wade through data and arrive at conclusions
- Demonstrated analytical,
financial modeling and problem solving skills
- Strong interpersonal and
leadership skills and comfort in interacting with all levels of management
- Ability to communicate
strategy analysis to both technical and non-technical team members, either
verbally or via documentation
- Demonstrated ability to
effectively manage multiple projects and priorities simultaneously
- Provide support and guidance
to other members of the Fraud Management team
- Strong team collaboration
skills
#LI-OM1
Inclusiveness
At TD, we are committed to
fostering an inclusive, accessible environment, where all employees and
customers feel valued, respected and supported. We are dedicated to building a
workforce that reflects the diversity of our customers and communities in which
we live and serve. If you require an accommodation for the
recruitment/interview process (including alternate formats of materials, or
accessible meeting rooms or other accommodation), please let us know and we
will work with you to meet your needs.
**Province/State (Primary)
Ontario
City (Primary)
Markham
